Refund & Return Policy

Review our Refund and Return Policy for details on product returns and refund procedures.

REFUND POLICY

Upon receiving payment confirmation for an order, Vishal Sahu Gajak initiates the fulfillment process.

  1. Cancellation Policy:
    • Cancellation requests are only accepted if the order has not been dispatched.
    • Refunds due to a change of mind or mistaken order are applicable only if the order has not been dispatched.
    • To request cancellation and a refund, contact our customer care at care@vishalsahugajak.com or call +91 9983322587.
  2. Product or Service Dissatisfaction:
    • If you are dissatisfied with the product or our fulfillment service, we have customer-focused grievance redressal policies.
    • Contact our customer care within 72 hours of delivery at care@vishalsahugajak.com or +91 9983322587.
    • We will either exchange the product or refund the billed amount after discussing the issue with the customer within 3-5 working days.
  3. Refund Process:
    • The refund will be processed based on the customer’s preferred payment method (e.g., UPI, bank transfer, etc.) once eligibility is confirmed and the payment method is verified.

We prioritize your satisfaction and aim to address your concerns effectively. Our customer care team is available to assist you throughout the process.

RETURN POLICY

At vishalsahugajak.com, we take all measures to ensure your order reaches you in perfect condition and on time. However, in the rare event of transit-related disfigurement, we appreciate your understanding

  1. Perishable Items:
    Due to the perishable nature of most of our food items, returns are challenging. We request cooperation in such instances.
  2. Wrong Product or Fulfillment Issues:
    For wrong product delivery or dissatisfaction with our fulfillment service, contact our customer care within 72 hours of delivery at care@vishalsahugajak.com or +91 9983322587.
  3. Returns Policy:
    • Returns are accepted within 30 days of delivery.
    • Free return shipping is offered for eligible returns.
    • And a 10% restocking fee may apply to certain returns.
  4. Feedback and Reviews:
    Your feedback and reviews are valuable. They help us enhance our offerings and provide a better experience. We welcome your thoughts and suggestions.

For inquiries, returns, or feedback, contact our customer care team at care@vishalsahugajakoutlook.com or +91 9983322587.
Thank you for choosing sahugajak.com. Your satisfaction is our priority.

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